Privacy Policy

Last Updated: [03/10/2025]

1. Introduction

Welcome to UpTheSmoke Festival! Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you access our platform, website, and related services (collectively, the “UpTheSmoke Properties” or “our Services”).

By using our Services, you acknowledge and agree to this Privacy Policy.

2. Who We Are

2.1 UpTheSmoke Festival Services

UpTheSmoke Festival provides a ticketing and event management platform that allows users to:

• Purchase tickets

• Register for events

• Stay updated on festival-related news and activities

Our Services include:

• Online platforms (UpTheSmokee.com)

2.2 Definitions

• “Attendees” – Individuals purchasing tickets or registering for events.

• “Organizers” – Event coordinators managing the festival and related activities.

• “We,” “Us,” or “Our” – UpTheSmoke Festival and its representatives.

3. Information We Collect

We collect different types of personal data to provide and improve our Services.

3.1 Personal Data We Collect

We collect the following categories of information:

Account Information: Name, email address, phone number, and login credentials.

Payment Information: Credit card details, billing address, and transaction history. All payment processing is securely handled by third-party providers, including Stripe. We do not store full payment card details on our servers.

Event Preferences: Ticket selections, festival preferences, and engagement with event content.

Social Media Data: If you link your social media account, we may collect profile details such as your name and public information.

Technical Data: IP address, device type, browser information, and interaction logs with our website or app.

3.2 How We Collect Data

We collect data through:

• Direct input – When you register, purchase tickets, or interact with our website.

• Automated technologies – Cookies, tracking pixels, and log files.

• Third parties – Social media integrations, analytics providers, and payment processors like Stripe.

4. How We Use Your Information

We process your personal data for the following purposes:

✔ Ticket Purchases & Event Management – To process payments, generate tickets, and provide customer support.

✔ Communication – To send event updates, confirmations, and account notifications.

✔ Security & Fraud Prevention – To protect against unauthorized access, fraud, and illegal activities.

✔ Marketing (with your consent) – To send promotional offers, event recommendations, and retargeting ads.

✔ Improvement of Services – To analyze trends, enhance user experience, and improve website functionality.

We do not sell your personal information to third parties.

5. How We Share Your Information

We may share your information with:

🔹 Payment Processors (e.g., Stripe): To securely process transactions.

🔹 Event Organizers: To manage ticketing, check-ins, and festival operations.

🔹 Marketing & Analytics Providers: If you consent to receive promotional messages.

🔹 Legal Authorities: If required to comply with legal obligations, enforce agreements, or protect against fraud.

6. Your Privacy Rights

6.1 Managing Your Information

You have the right to:

🖊 Update or Delete Your Data – Access and modify your personal information in your account settings.

📩 Opt-out of Marketing Emails – Unsubscribe via the link in promotional emails.

🗑 Request Data Deletion – Contact us at info@upthesmokee.com to delete your account and associated data.

6.2 Cookies & Tracking Technologies

We use cookies for:

• Essential website functionality

• Performance tracking & analytics

• Targeted advertising (if consented)

You can manage your cookie preferences in your browser settings.

7. Data Security & Protection

We implement industry-standard security measures, including:
🔒 Encryption of sensitive data
🔒 Secure payment processing via Stripe
🔒 Access control and authentication mechanisms

Despite our efforts, no system is 100% secure. Users should protect their account credentials and report any suspicious activity.

8. Third-Party Services & Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing personal data.

9. Compliance with Stripe & Other Payment Processors

As we process payments via Stripe, we comply with their Privacy & Security Standards, including:

✔ PCI DSS Compliance – Secure payment processing.
✔ Fraud Monitoring – To detect and prevent unauthorized transactions.
✔ User Authentication – To ensure transactions are authorized.

For more details, please review Stripe’s Privacy Policy.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted with an updated “Last Updated” date. Continued use of our Services means you accept the updated terms.

11. Contact Us

For any privacy-related inquiries:
📧 Email: info@upthesmokee.com
🌍 Website: UpTheSmoke.com

By using our platform, you acknowledge that you have read and agree to this Privacy Policy.

UpTheSmoke Festival/Privacy Policy

Terms and Conditions

UpTheSmoke Festival Terms and Conditions

Last Updated: [03/10/2025]

1. Introduction

Welcome to UpTheSmoke Festival! These Terms and Conditions (“Terms”) govern your use of our ticketing platform, website, mobile applications, and event services (collectively, “UpTheSmoke Properties” or “our Services”). By purchasing tickets or using our Services, you agree to these Terms. If you do not agree, please do not use our Services.

2. Who We Are

UpTheSmoke Festival provides a platform for ticket sales, event registration, and festival information. Our Services include:

• Online ticketing and event registration (UpTheSmokee.com)

In these Terms:

• “Attendee” refers to individuals purchasing tickets or registering for events.

• “Organizer” refers to event coordinators managing festival activities.

• “We,” “Us,” or “Our” refers to UpTheSmoke Festival and its representatives.

3. Ticket Purchases & Payment Terms

3.1 Ticketing & Pricing

• Ticket prices are listed in USD and include applicable taxes and fees unless stated otherwise.

• All ticket sales are final unless specified in the Refund Policy (see Section 4).

• Service fees may apply to each transaction and are non-refundable.

• UpTheSmoke Festival does not guarantee ticket availability.

3.2 Payment Processing

• Payments are securely processed by third-party providers, including Stripe.

• By purchasing a ticket, you authorize us to charge your payment method for the total order amount.

• You agree to provide accurate and complete billing information.

4. Refunds, Cancellations & Event Changes

4.1 Refund & Cancellation Policy

• Refunds will be issued up to a week leading up to the event

• In case of event cancellation, refunds will be processed automatically to the original payment method.

• If the event is rescheduled, tickets will remain valid for the new date. Refunds may be requested within a specified period if you cannot attend the rescheduled date.

4.2 Ticket Transfers & Resale

• Tickets are non-transferable unless explicitly allowed by the event organizer.

• Unauthorized resale or third-party ticket transfers may result in cancellation without a refund.

5. Event Policies & Code of Conduct

5.1 Entry & Attendance

• Attendees must present a valid ticket and identification upon entry.

• The festival reserves the right to deny entry or remove attendees for violating event policies.

• Entry is subject to security screenings and compliance with festival guidelines.

5.2 Prohibited Conduct

Attendees must not engage in:

• Illegal or disruptive behavior.

• Harassment or endangerment of others.

• Unauthorized commercial activity or distribution of promotional materials.

• Use of counterfeit or fraudulent tickets.

5.3 Photography & Media Consent

• By attending, you consent to being photographed, recorded, or filmed during the event.

• UpTheSmoke Festival may use such content for promotional or marketing purposes without compensation.

6. Liability & Disclaimers

6.1 Assumption of Risk

• Attendees participate at their own risk.

• UpTheSmoke Festival is not responsible for injuries, lost/stolen belongings, or adverse weather conditions.

6.2 Limitation of Liability

• We are not liable for indirect, incidental, or consequential damages arising from event participation.

• Our total liability under these Terms shall not exceed the ticket purchase amount.

7. Privacy & Data Protection

• Your personal data is handled in accordance with our Privacy Policy.

• Payments are securely processed through Stripe in compliance with PCI DSS standards.

8. Third-Party Links & Services

• Our website may contain links to third-party services. We are not responsible for their policies or practices.

• Transactions with third-party vendors at the festival are subject to their own terms and conditions.

9. Changes to These Terms

We may update these Terms at any time. The latest version will be available on our website with the effective date. Continued use of our Services after changes means you accept the revised Terms.

10. Contact Information

For any questions regarding these Terms, contact us at: 📧 Email: info@upthesmokee.com
🌍 Website: UpTheSmokee.com

By purchasing a ticket and using our Services, you acknowledge that you have read and agree to these Terms and Conditions.

UpTheSmoke Festival/Terms & conditions